RETURN & EXCHANGE POLICY

1. Returns & Exchanges are only available for unworn/undamaged/unwashed merchandise.

2. Returns & Exchanges will not be available after 30 days of purchase.

3. If an incorrect/damaged/misprinted item was sent, please notify us at info@matsumotoshaveice.com We will re-send the correct items, and refund return shipping costs. 

4. If you would like to exchange an item for another size please notify us at info@matsumotoshaveice.com Once we receive your return we will send out the replacement item. We will not be responsible for shipping costs($6+). 

5. If you would like to return/exchange an item you bought in store, you will need to mail us your item and original receipt. Once we receive your return we will send out the replacement item. We will not be responsible for shipping costs($6+).

6. Before sending back merchandise, please notify us at info@matsumotoshaveice.com. Some replacement items might not be available. Please do not return a product without prior approval. 

7. If you are not 100% satisfied with your purchase you may return your product for a full refund(shipping & handling not included).

8. If an item is out of stock, an e-mail will be sent asking if you would like to cancel the order or replace the item. Items out of stock that are not replaced will be refunded.